Terms of Service

This document is a draft pending review by a qualified lawyer. It accurately describes how SteamLevelForge works, but it has not been reviewed as binding legal language and should not be relied on as legal advice.

These terms govern your use of SteamLevelForge, based in Norway and contactable at [email protected]. By placing an order you agree to them.

[REVIEW: a trader selling at a distance to EEA consumers must publish its full legal identity and a geographical address — and, if registered, its organisation number. A country and an email is not enough. A lawyer should settle exactly what belongs here.]

What we actually sell

We sell complete Steam trading card sets and deliver them to you through a real Steam trade offer. Crafting those sets into badges — which is what raises your Steam level — is something you do yourself on Steam after the cards arrive. We do not access your account to do it for you, and we could not if we wanted to.

We are not affiliated with Valve Corporation. Steam and Steam Trading Cards are Valve's.

Eligibility

You must be 18 or over, be the rightful owner of the Steam account you sign in with, and be in good standing with Steam's own terms. You are responsible for making sure that using this service does not breach any agreement you have with Valve.

Your account

You sign in through Steam's official login page. We never ask for, see, or store your Steam password. You are responsible for keeping your own Steam account secure, and for the accuracy of the trade URL you save with us — an incorrect trade URL is the most common cause of a failed delivery.

Prices and payment

Prices are quoted live at checkout in the currency you choose: TF2 keys, Steam Gems, PayPal, or loyalty points (points buy bonus sets only — see below). Because key and gem rates move, the price you see at checkout is the price for that order.

When you check out, the specific cards for your order are reserved for you so nobody else can buy them out from under you. Reservations expire if payment is not completed.

Delivery

We deliver by sending a Steam trade offer, usually within a minute of payment clearing. You have to accept it in Steam. A few things are outside our control and you should know about them:

• Steam trade holds. If your account is subject to a hold (for example, no Steam Guard Mobile Authenticator), Steam will delay the items. That is Steam's rule, not ours.
• Steam outages. Trading depends entirely on Steam being up.
• A private inventory or an invalid trade URL will stop a delivery until you fix it.

If we cannot deliver an order, you are entitled to a refund under the section below.

Refunds

If something goes wrong with an order, contact us. Refunds are issued at our discretion, and are paid in TF2 keys.

Orders paid entirely with loyalty points are not refundable. Points have no cash value and are not exchangeable for keys, gems or money — refunding them in a real currency would turn them into one, which is precisely what they are not.

Your 14-day right of withdrawal

Consumers buying at a distance in the EEA normally have 14 days to change their mind. That right does not survive delivery here, because what we sell is digital content that is consumed the moment it is used: once the trade offer is sent and accepted, the cards are in your account and can be crafted or traded on immediately. There is nothing to return.

Before you pay, the final checkout step tells you that you are asking for immediate delivery and that you give up the 14-day right once the trade offer is sent. If you would rather keep the right, do not place the order.

This does not affect your rights where an order is faulty, undelivered, or not as described — those are separate, and we deal with them under Refunds above.

[REVIEW: this relies on the digital-content exemption (Consumer Rights Directive Art 16(m) as implemented in Norwegian law). The exemption requires the consumer's PRIOR EXPRESS CONSENT plus an ACKNOWLEDGEMENT that the right is lost. We currently present that as a notice at the final step. A lawyer should confirm whether a passive notice suffices or whether an affirmative act — a tick-box — is required, and whether the acknowledgement must be recorded per order.]

Loyalty points and referrals

Points are earned on orders and through referrals. They can be spent on extra card sets and on nothing else.

Points can never be converted into cash, TF2 keys, Steam Gems, or any other currency, and they have no monetary value. They are a discount mechanism, not a balance you own.

Referral rewards apply to a genuinely new customer's first completed order. We may adjust or remove points, and decline referral rewards, where we see self-referral, duplicate accounts, or any other attempt to manufacture rewards.

Acceptable use

Do not: attempt to obtain sets you have not paid for; automate or script the service beyond ordinary use; interfere with the rate limits that protect delivery for everyone else; attempt to access anyone else's account or data; or use the service to launder items or funds.

The inventory scanner reads your own inventory only. It cannot be pointed at anyone else, by design.

Suspension

We may suspend purchasing access where we have reasonable grounds to suspect fraud, chargeback abuse, breach of these terms, or activity that puts our Steam accounts at risk. Where we do, we will tell you why on request. A suspension is not lifted by deleting your account.

Availability

We aim to keep the service running, but we do not guarantee uninterrupted availability. The service depends on Steam, and on payment providers, and we cannot promise more reliability than they provide.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your statutory rights as a consumer, which these terms do not affect.

Subject to that, our liability arising from an order is limited to the amount you paid for that order — so if an order fails, you can get back what you spent on it.

To be plain about what that does and does not cover: it is aimed at indirect losses — for example, a claim that a delayed delivery cost you something beyond the order itself. It is not an attempt to avoid refunding a failed or undelivered order, which we will do.

[REVIEW: three distinct questions for a lawyer here, and they interact. (1) Is the cap enforceable against a consumer? A limit set at the order value is modest and usually defensible, but consumer law in the EEA polices unfair terms hard, and a cap that bites before the consumer is made whole can simply be struck out — leaving no cap at all. (2) What about the items themselves? We deliver tradeable goods with a market value that can move. If a delivery failure costs someone more than they paid, the order-value cap is the clause being relied on, and it should be tested against that scenario rather than a generic one. (3) Is a warranty disclaimer wanted at all? "As is" wording is common in US-style terms and is largely ineffective against EEA consumers, so it may be better omitted than included and unenforceable. ]

Changes

We may update these terms. Material changes will be announced on the site, and the date below will change. Orders are governed by the terms in force when the order was placed.

Governing law

These terms are governed by Norwegian law, and disputes fall to the Norwegian courts.

If you are a consumer in the EEA, this does not deprive you of the protection of mandatory consumer-law rules in your own country of residence, and you may bring proceedings there. You may also use the European Commission's online dispute resolution platform.

Problems, disputes and getting hold of us

If something goes wrong, talk to us first — we would much rather fix it than have you out of pocket. We handle errors and disputes directly, and we are genuinely open to being contacted.

The fastest route is our Discord, linked throughout the site: it reaches us directly and it is where order problems get sorted quickest. You can also email [email protected].

None of this replaces your legal rights. If we cannot resolve something between us, EEA consumers may use the European Commission's online dispute resolution platform, or take the matter to the courts under the section below.

Last updated: 25 July 2026.